1. Overview

Proactive Injury Solutions (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of your personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting an enquiry, or engaging our services, you consent to the collection and handling of your information as described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Business name and contact details

• Email address and phone number

• Job title or role

• Payment or billing details

• Information provided via forms, emails, or phone calls

Sensitive or Health Information

As part of our injury management and consulting services, we may collect limited sensitive or health information (such as injury details or rehabilitation status) — only with your explicit consent and solely for the purpose of providing professional services.

Website and Technical Data

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on site

• Cookies and analytics data (see Section 8 below)

3. How We Collect Information

We collect personal information in several ways, including:

• When you contact us via our website, email, or phone

• When you engage us for consulting, audit, or return-to-work services

• When you complete an online form or subscribe to updates

• When we liaise with treating providers, insurers, or employers (with your consent)

• Automatically through website analytics tools or cookies

All information is collected lawfully, fairly, and with your knowledge and consent.

4. How We Use Your Information

We use personal and business information to:

• Deliver our professional services and support your business needs

• Communicate with you about your enquiry, booking, or project

• Provide audit reports, recommendations, or assessments

• Comply with legal and regulatory obligations

• Improve our website, services, and client experience

• Send occasional updates, newsletters, or marketing materials (you can opt out at any time)

We will never sell, rent, or trade your personal information to third parties.

5. Disclosure of Information

We may share your information only when necessary to provide our services or as required by law. This may include:

• Treating practitioners, insurers, or employers directly involved in injury or return-to-work coordination

• Subcontracted professionals assisting with audits or consulting (under strict confidentiality agreements)

• Legal, accounting, or technical service providers who support our business operations

• Regulatory or statutory bodies when required under law

All third parties are contractually bound to maintain confidentiality and comply with privacy standards equivalent to this policy.

6. Data Storage and Security

We store personal and sensitive information securely using encrypted systems, password protection, and restricted access protocols. Physical documents (if any) are stored in secure facilities and destroyed when no longer required.

We take all reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute protection against cyber threats.

7. Retention of Information

We retain your information only for as long as necessary to:

• Provide our services

• Comply with legal and insurance obligations

• Maintain professional records
  After this period, information is securely deleted or anonymised in accordance with Australian record-keeping standards.

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and help us analyse traffic. Cookies do not personally identify you; they simply collect anonymous statistical data about website usage.

We may also use Google Analytics or similar services to understand how visitors use our website. You can disable cookies via your browser settings, though this may affect functionality.

9. Access and Correction of Information

You have the right to access, update, or correct your personal information held by us at any time. To make a request, contact us via the details below. We will respond within 30 days and may require verification of your identity.

If you believe your information is inaccurate, incomplete, or out of date, we will take reasonable steps to amend it promptly.

10. Direct Marketing

We may send you occasional updates or information relevant to injury management, compliance, or workplace wellbeing. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

11. Cross-Border Disclosure

We generally store all data within Australia. If information is ever transferred overseas (for example, through secure cloud services), we ensure it is protected by privacy standards equivalent to the Australian Privacy Principles.

12. Your Rights and Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

13. Updates to This Policy

We may review and update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most recent version will always be available on our website, with the “Last Updated” date noted at the top.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

📧 info@proactiveinjurysolutions.com.au
📍 Proactive Injury Solutions – Queensland & Victoria
🌐 www.proactiveinjurysolutions.com.au