1. Overview

This website is operated by Proactive Injury Solutions. Throughout the site, the terms “we”, “us”, and “our” refer to Proactive Injury Solutions.
Proactive Injury Solutions offers this website, including all information, tools, and services available from this site to you — the user — conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or engaging our services, you agree to be bound by these Terms and Conditions (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
If you do not agree with these Terms, you must not access our website or use any of our services.

2. Scope of Services

Proactive Injury Solutions provides consulting and professional services in the areas of workplace injury management, WorkCover claim support, return-to-work coordination, premium optimisation, training, and workplace safety advisory.

All advice, assessments, or recommendations provided by Proactive Injury Solutions are based on professional expertise and the information supplied by the client at the time of consultation. Our services do not replace medical, legal, or financial advice unless explicitly stated otherwise.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
If at any time we experience inappropriate, abusive, or unprofessional conduct during service delivery, we reserve the right to cease providing services immediately, and the client will remain liable for full payment of fees incurred.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our materials, reports, tools, or resources without express written consent from Proactive Injury Solutions.

4. Accuracy of Information

While we strive to provide accurate and up-to-date information on this website, Proactive Injury Solutions does not guarantee that all content will always be current, complete, or free from errors.
All material provided on this site is for general informational purposes and should not be relied upon as the sole basis for making business or compliance decisions.

5. Fees, Payments, and Refunds

All pricing is provided in Australian Dollars (AUD) and excludes GST unless otherwise stated.
Service fees are due as per the terms stated on your invoice or agreement.
Payment terms may include upfront deposits, staged payments, or project-based billing.

Refunds will only be issued where required by Australian Consumer Law or if agreed in writing. Cancellations made within 48 hours of a booked consultation may incur a cancellation fee.

6. Cancellation Policy

If you need to reschedule or cancel a booked session, please notify us at least 48 hours prior to the appointment. Late cancellations or non-attendance may result in a charge of up to 100% of the session fee, at our discretion.

We reserve the right to reschedule appointments in cases of consultant illness, emergencies, or unforeseen circumstances. In such cases, all reasonable efforts will be made to provide an alternative date promptly.

7. Confidentiality and Privacy

We take confidentiality seriously. All information shared with Proactive Injury Solutions, whether written or verbal, will be treated as strictly confidential and will only be disclosed where legally required or with your written consent.

Your submission of personal information through our website or services is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and relevant state legislation.

8. Third-Party Links and Resources

Our website may include links to third-party websites or resources.
Proactive Injury Solutions is not responsible for examining or evaluating the content, accuracy, or practices of these third-party sites and assumes no liability for their materials, products, or services.
We encourage you to review the terms and privacy policies of any external sites you visit.

9. Limitation of Liability

While we exercise due care and professional judgment in all services provided, Proactive Injury Solutions and its employees shall not be held liable for any indirect, incidental, or consequential loss arising from the use or inability to use our services or website content.

We do not guarantee that any cost savings, premium reductions, or claim outcomes discussed will be achieved, as these depend on individual circumstances, insurer decisions, and external factors beyond our control.

Our total liability, whether in contract, negligence, or otherwise, shall not exceed the total amount paid by you for the service in question.

10. Intellectual Property

All content, including but not limited to text, graphics, logos, reports, and templates, are the property of Proactive Injury Solutions or its licensors and are protected by Australian copyright law.
You may not reproduce, distribute, or reuse any materials without prior written permission.

11. Indemnification

You agree to indemnify, defend, and hold harmless Proactive Injury Solutions, its directors, consultants, affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or misuse of our services.

12. Termination

We may terminate or suspend access to our services or website at any time, without notice, if we reasonably believe you have violated these Terms.
All obligations and liabilities incurred prior to termination shall survive termination of this agreement.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Victoria, Australia, and applicable Commonwealth legislation. By using our site or services, you agree to submit to the exclusive jurisdiction of the courts of Queensland for the resolution of any disputes.

14. Updates to Terms

We reserve the right to modify or update these Terms at any time without notice.
Any changes will be effective immediately upon posting on this page. Your continued use of our website or services after such updates constitutes acceptance of the revised Terms.

Contact Information

Questions about these Terms should be sent to:
📧 info@proactiveinjurysolutions.com.au
📍 Proactive Injury Solutions – Queensland & Victoria